Active Solar Energy

Repair and diagnostics

Technician measuring with a clamp meter inside a fused electrical cabinet

For our systems and others'

Describe your site+359 988 705 460

What's included

  • On-site and remote diagnostics
  • Repair and replacement of components
  • Warranty claims with the manufacturer
  • Inverter firmware updates
  • A production check after the repair

Who it's for

  • Systems we installed
  • Systems installed by other companies
  • Huawei, Deye, Solis and other brands

Typical scope

anywhere in Bulgaria

If we installed the system, a portal report is the fastest route.

When to call us

Most problems show up first in the inverter app. If you notice any of these, get in touch.

  • The inverter shows a fault or a red light
  • Output dropped for no obvious reason
  • The battery won't charge or drains quickly
  • Monitoring shows no data
  • The breaker in the fuse board keeps tripping
  • Damage after a storm or hail

Fault reports in the portal

If we installed your system, you have an account. A report reaches us instantly, with your site details and warranties.

  1. New

    You describe the problem and attach a photo. We get an email.

  2. In progress

    We call, diagnose and repair. The status shows in your account.

  3. Fixed

    You get an email with a note on what was done.

Report a fault

Emergency

If you see smoke, smell burning or see sparks, switch off the inverter isolators and the breaker in the fuse board. Don't touch the panels or cables, and call us.

+359 988 705 460

Let's talk details

A few words about the site are enough. We'll call to work out the rest.

We call you on the same or next working day.